CSR 客户服务代表

招聘人数：1-3人 到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 Key Result Areas Performance Measures: 1. Order Process an d Delivery Tracking 60% Good communication with sales team to make sure orders are received correctlyAccurate an d timely sales order key in ISISGood operation in ISIS Ｏr Other ERP systemWork closely with logistic admin to make sure inventory is booked correctly.Work closely with planner to control order is released under sales forecastFollow up marketing plan an d execute promotion orders.Work closely with 3PL to make sure orders are delivered on time with cost efficientlyReconcile POD an d make sure invoice an d credit note are issued on timeEnsure sales recognition on timeResolve customer claims Ｏr handle sales requirement an d balance with logistic costAd hoc issue handling with flexibility an d efficiency 2. Inventory Management an d Reconciliation 15% Make sure ISIS order invoice an d goods return is the same as 3PL physical goods movementManage inventory under different status, for example ,Quarantine, damage, outstanding, reservation, etc. an d make sure orders are booked under correct inventory status.Reconcile manual order with actual inventoryReconcile ISIS inventory an d 3PL WMS inventory, no gap is allowed3. Logistic Reports 15% Strong Excel capability in statistic an d reporting functionAble to analysis an d report sales, inventory, delivery an d customer acceptance in ExcelInvestigate solution from reportsStandardize report template according to sales Ｏr team requirement 4. Process Improvement 5% Work with team to improve process （order to cash ）Optimize current process to improve efficiencyStandardize process an d follow up adjustment 5. Teamwork an d Communication 5% Good communication with cross functionReady to learn an d Teamwork spiritPositive working attitude an d result orientation
Key Relationships: Internal Working Relationships : Logistics,Sales,Finance,Marketing,TradeMarketingExternal Working Relationships : Customers,Distributors,3PL warehouse Competencies: Analytical an d Detail-minded with strong reporting skillsReady to change an d learn new thingsGood communication an d team work spiritAble to work under pressure an d take challenge to support business fast development Education: Secondary education with training in shipping an d business operation.