技术支持经理 269653

到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 Position Goals Candidate will be part of an IPU IT Ops global team located across the world （Estonia, China, India etc.）. As a Technical Implementation Manager, you facilitate, an d serve as a lead, for the planning an d execution of initiatives to enable to achieve project objectives through the effective use of technology. In close cooperation with other IPU IT Ops global team members, you will assist implementation an d support of Microsoft System Center Configuration Manager （SCCM） in Ericsson Manufacturing Environment internal an d External Ericsson sites globally. In this role you must be able to communicate clearly, negotiate, listen, mitigate conflict an d achieve desired results using strong interpersonal an d diplomacy skills. This assignment includes also some service management, risk management an d relationship management activities. The ideal candidate will exhibit a strong technical aptitude an d excellent communication skills with the ability to work effectively in a diverse, highly talented team across a multitude of technical an d non-technical groups. Essential duties an d responsibilities: include but are not limited to the following Extend SCCM infrastructure to additional physical locations as needed Initiates new SCCM infrastructure extension projects an d enhancements an d collaborates with business/functional partners to define/clarify requirements Coordinate, facilitate an d attend internal an d external meetings in support of project status Identify, escalate an d mitigate any project risks Acting as primary client liaison an d subject matter expert （SME） on the implementation of our services, communicating complex technical ideas to non-technical audiences an d encouraging best-practices an d continuous improvement in delivery an d implementation Collaborate across various groups an d people both IT an d business partners across geographical boundaries an d influences an d negotiates to provide effective support an d deliver results Provide support for L2 issue escalations/tickets Train operational team to perform day-to-day SCCM tasks such as security Ｕpdate deployments Provide technical documentation to project an d Operations teams as part of project deliverables Create custom reports in Systems Center Configuration Manager Performs other duties as required Required Qualifications: · Bachelor’s Degree in Computer Science Ｏr related technical field experience Job Related Experience: · Must have 5 years of related experience with 2 years as a technical delivery Ｏr implementation manager · Willingness an d capability of quickly learning new technologies required for accomplishing project goals · Experience with an d willingness to follow a strict change management an d incident tracking process · Strong customer service skills with high level of professionalism, an d ability to work with complex situations · Additional experience that will set you apart, but not required: Windows Server Administration （Active Directory, Group Policy, DNS, DHCP, etc） Windows Enterprise Servers （SQL Server 2012 Ｏr later, System Center Configuration Manager, System Center Operations Manager, System Center Virtual Machine Manager） CISCO Networking （Switching, Routing, an d Firewall） Working knowledge of Visual Basic scripting – PowerShell Required skills: Excellent verbal an d written communication skills This position will require interaction with Management an d the ability to effectively communicate an d acting in a professional manner. Must be able to work both independently as well as within a team environment Ability to interact with clients, partners, management an d peers in an appropriate, professional manner Able to travel to various manufacturing locations internationally as needed. Critical thinking an d problem solving an d analytical skills Self-motivated, takes initiative, flexible, reliable High attention to detail, good organizational skills, an d the ability to take proactive action when needed. Very good spoken an d written English an d Mandarin