客服专员

到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 1.查询和处理客户订单；（以电话、传真及电邮方式）; 处理客户问题，例如：订单状态，交货计划，产品信息，付款问题等；2.跟进和清理积压的订单/货物，以改善交货期;3.与客户解释有关付款期限的问题 配合公司各个部门友好合作，安排外发供应商生产及确保准时交货；4.按照公司程序和服务标准处理客户投诉; 参加公司组织的培训，并遵守相关程序 为新员工提供在职培训; 支持迁移/改善项目;5.跟进上级交办的各项工作。
任职要求1.大学英语四级或以上，熟练运用英语交流和计算机操作（Windows、MS Office等）;2. 从事客户服务或销售行业2年经验以上，在印刷、标织和服装行业经验者优先。3. 熟悉运用操作知识者优先 成熟、良好的沟通和人际交往能力 做事细心，头脑清晰，有较强的工作处理能力，清楚工作的优先顺序。4.英文读写流利，会粤语 以客户为先，能承受工作压力; 具有较强的团队合作精神;5.良好的电脑操作技能，熟用ERP系统及微軟Navision者优先 良好的工作紧迫感。6.可立即上班者优先
Customer Service Officer Responsibilities:- To respond to customer enquiries an d requests （via telephone, fax an d email communications） in a timely manner;- To follow up with related function depts. to ensure orders are received an d processed as required by customers;- To follow up an d clear backlog orders/shipments to improve delivery performance;- To clarify problems with customers in relation to slow payment - To handle customer complaints according to company procedures an d service standard;- To participate company-organized training ,ie FSC, an d follow related procedures & WI;- To assist an d back up other team members; - To provide on-the-job training to new staff;- To support migration/improvement project;- To follow up the tasks assigned by Supervisor.
Requirements:CET 4 Ｏr above, proficient in English communication & computer operation （Windows, MS Office, etc）;Minimum2year experience in customer service Ｏr sales fieldwith solid experience in printing & labeling, Ｏr garment/apparel industry is an advantageBasic knowledge in Shipping Operation is highly preferredMature, excellent communication an d interpersonal skillsManage multiple priorities with attention to details in a fast-paced environmentGood command of spoken & written English, Cantonese an d Mandarin is essentialGood PC skills, familiarwith MS Office an d ERPis an advantageImmediate available is highly preferredCustomer an d result oriented, can work under pressure;Strong teamwork spirit;Good sense of urgency.Immediate available is highly preferred